Flakes

No you fools not the soft porn chocolate treat "Only the crumbliest flakiest...." but rather the fifth rate workers we get in Britain's service industries, not good at what they do, but always ready to give you an opinion based on their NVQ level 0.001 in customer service.
Car CD player not working, get into Halfords already fuming because of traffic on A406, mood not improved by having to wait for not one but two geographically challenged drivers who were unable to read maps buying gps units which told them they were in, suprise suprise Halfords. I could have told them that for free, and a rather red faced man who wanted to know if he'd got the right fan belt. Unit briefly "tested" by alleged manager who said that there was no fault in the unit and it was the car electrics. I have duly checked the electrics - the "blown fuse" claimed to be the cause of the fault does not exist -and never has done, current is clearly running in one of the circuits - I can tell this because its wired through the voltmeter and I got a shock from the other. By the time I'd got it all sorted the shop was shut - just wait for tomorrow.
This high class service is not unique to Halford's either - I went into a DIY store to buy some white gloss paint - specifically one litre of the stuff, but when I got to the shelf it was only full of 750 ml tins. I asked a passing manager for the requisite quantity, here was someone who despite being clearly labelled as a member of staff had to go and find someone else as bemused as myself, who was possibly another customer to try to find the paint. But I bet you he's got a management qualification, no doubt earned by saving enough coupons from his breakfast cereal.